Below are frequently asked questions about our small home appliance OEM & ODM manufacturing service. If you cannot find your answer, feel free to contact our sales team directly.

Factory Profile

Q: Are you a vacuum cleaner factory china or a trading company?

A: We are a Chinese OEM & ODM Source Factory. Shenhe Tech is a professional manufacturer registered on November 03, 2020, located in Liaobu Town, Dongguan. We provide OEM and ODM small home appliance production with complete workshops, in-house R&D team and full quality control system.

Q: What proof can you provide to verify you are a physical factory?

A: We can supply factory video, workshop photos, business license, production equipment photos and support on-site or virtual factory audit for buyers to verify our production capacity.

Q: What is your factory scale and annual output?

A: Our factory covers 8,800 square meters with 100–300 employees. Our annual output value ranges from USD 10 million to USD 20 million.

Q: Where is your factory located?

A: Our factory is in Liaobu Town, Dongguan City, Guangdong Province, China. You are welcome to schedule factory tours in advance.

Q: How many years of experience do you have in small home appliance manufacturing?

A: Our core team has over 10 years of experience in designing and manufacturing Vacuum Cleaners, Robot Vacuum Cleaners, Mattress Vacuums, Car Vacuum Cleaners and Hair Dryers for global brands.

Q: What is the maximum monthly production capacity of your plant?

A: Monthly capacity can reach 100,000 to 150,000 units, depending on product type and order schedule.

Q: What departments are inside your factory?

A: Our departments: Injection Molding Department, Mold Department, Assembly Department, Purchasing Department, Quality Department, R&D Department, Logistics & Admin Department, Business Department.

Q: What production equipment does your factory have?

A: Our equipment includes 12 injection molding machines, multiple mold processing machines, 1 automatic injection line, 9 semi-automatic assembly lines and multiple testing instruments for components and finished goods.

Q: Do you have an in-house R&D team?

A: Yes. Our R&D team includes 2 hardware & software engineers, 3 structural engineers, 1 testing engineer and 1 mold design engineer for full-cycle new product development.

Q: Can buyers visit your factory or arrange third-party audits?

A: Yes, on-site factory visits are welcome anytime. We fully support third-party factory audits including BSCI.

Q: Can you arrange online virtual factory tour for overseas buyers?

A: Yes, we support live video factory tours if you cannot visit our site in person.

Q: Can you accept third-party social audits besides BSCI?

A: Yes, we can accept other standard third-party social audits upon prior notification.

Q: Is your factory certified with ISO9001 quality management system?

A: Yes, our factory is ISO9001 and BSCI certified, we have passed ISO9001 certification and accepts BSCI social responsibility audits.

Q: Do you have independent testing lab inside the factory?

A: Yes, we have an in-house testing lab for performance, durability and safety testing of home appliances.

Q: What is your factory working shift arrangement?

A: We run one main day shift (10 working hours). Extra shifts can be arranged for urgent bulk orders after communication.

Q: What is your daily production capacity based on 10 working hours?

A: Daily output: Robot vacuum cleaners: 2000–5000 units; Vacuum cleaners:3000–6000 units; Hair dryers:2000–6000 units.

Q: What types of brands have you cooperated with?

A: We have served well-known home appliance brands, cross-border e-commerce sellers and trading companies for OEM and ODM projects.

Q: Can you provide factory introduction documents for customer review?

A: Yes, we can provide factory profile, workshop photos, production video and audit documents upon request.

Q: Do you have export experience to North America, Europe and Southeast Asia?

A: Yes, we have exported to EU, UK, USA, Canada, Japan, Korea and Southeast Asia markets for years.

Q: Do you join international electronics exhibitions?

A: Yes. We attend the HKTDC Autumn Electronics Show to meet global buyers face to face.

Product & Technology

Q: What products does your factory produce?

A: We manufacture vacuum cleaners, robot vacuum cleaners, mattress vacuum cleaners, car vacuums, multi-function vacuums, standard hair dryers and high-speed hair dryers. Our vacuum range includes cordless household vacuums and corded household vacuums.

Q: Are you a vacuum cleaner OEM&ODM manufacturer?

A: Yes, we are a vacuum cleaner oem odm manufacturer. We also develop and produce hair dryers and robot cleaners for global brand clients.

Q: Are you a Cordless vacuum oem manufacturer?

A: Yes, we are a cordless vacuum oem manufacturer. We provide full OEM & ODM service for cordless household vacuums and handheld cordless vacuums.

Q: Are you a high speed hair dryer odm supplier?

A: Yes, we are a High‑speed hair dryers odm supplier. We have mature high-speed motor hair dryer platforms ready for brand customization.

Q: Are you a Small Home Appliance OEM ODM Factory?

A: Yes, we are a Small Home Appliance OEM ODM Factory focusing on vacuum cleaners and hair dryers for global customers.

Q: Can you select different motors to adjust suction and noise level?

A: Yes. We configure different motors and optimize airflow structure to tune vacuum suction, airflow and noise to your target specs.

Q: What noise level can your vacuum and hair dryer products achieve?

A: We can tune noise level from 55dB to 78dB based on product design and motor selection.

Q: Can you optimize vacuum airflow system for custom performance?

A: Our structural and fluid engineers design and optimize cyclone separation and airflow channels to improve vacuum performance.

Q: What battery options are available for cordless appliances?

A: We use lithium-ion battery packs with different capacities and cell grades to match runtime and safety requirements.

Q: Can you manufacture both corded and cordless small home appliances?

A: Yes. We develop and produce corded plug-in and cordless rechargeable vacuums and hair dryers for different markets.

Q: Can you integrate smart sensors and APP control functions?

A: Yes. We develop smart sensors, APP connection and automatic control features for premium products.

Q: What plastic materials are available for product housings?

A: We use ABS, PP, PC, PC+ABS and other plastic grades. We select materials based on product performance and your budget.

Q: Can you match Pantone colors and special surface finishes?

A: Yes. We support Pantone color matching and surface treatments including matte, glossy, textured, UV coating and painting.

Q: Can you make multiple color variants for one model?

A: Yes. Multiple color options are available for one product model; separate MOQ applies for each color batch.

Q: What is the typical lifespan of your high-speed hair dryer motors?

A: Our high speed brushless motors can reach over 1000 hours lifespan under normal working conditions.

Q: Can you customize suction power and runtime for cordless vacuums?

A: Yes, we adjust motor parameters and battery capacity to meet your target suction and working runtime.

Q: Can you design dust cup and filtration system for vacuum cleaners?

A: Yes, our team designs cyclone structure and HEPA filtration system according to your requirements.

Q: Can you make handheld, stick and mattress vacuum styles?

A: Yes, we develop multiple form factors including stick vacuums, handheld vacuums, mattress and car vacuums.

Q: Can you add HEPA filter for allergen filtration?

A: Yes, HEPA H11 / H13 filters are available for vacuum cleaner models for home hygiene use.

Q: Can you make detachable battery design for cordless vacuums?

A: Yes, detachable battery pack design is available for easy replacement and after-sales service.

OEM & ODM Customization

Q: What is oem vs odm difference for home appliances?

A: OEM: manufacture strictly following your drawings, samples and brand requirements. ODM: modify our existing mature product platform for your brand, with lower cost and shorter lead time.

Q: What customization services can you offer?

A: We support OEM & ODM customization: product function, performance tuning, color matching, surface finish, packaging design, plus partial appearance and structural modification.

Q: Can you develop new products based on our drawings or concepts?

A: Yes. Our structural, hardware and mold design team can complete new product development from sketches, technical drawings, concepts or physical samples.

Q: Can you reverse-engineer products from our physical samples?

A: Yes. Our engineering team performs reverse engineering, structural analysis and mass-production replication from customer-provided samples.

Q: Will you provide DFM suggestions during product development?

A: Yes. Our structural engineers deliver DFM manufacturability analysis to reduce cost, raise yield and shorten lead time.

Q: Can your engineering team optimize BOM to cut product cost?

A: Our engineering team reviews BOM, optimizes structure and selects alternative qualified materials to reduce cost without hurting core performance.

Q: Can you assemble products with customer-supplied PCBA or components?

A: Yes. We accept customer-provided PCBA, batteries and parts for assembly after compatibility testing.

Q: Can you customize multi-language user manuals and packaging?

A: Yes. We design and print user manuals, color boxes and export cartons in multiple languages to match local market rules.

Q: Can you provide private label and logo printing?

A: Yes, private label service is available. We can print your brand logo on products, user manuals and packaging boxes.

Q: Can you reserve production capacity and store customer molds?

A: Yes. We safely store exclusive customer molds and reserve production capacity based on your order forecast to guarantee lead time.

Q: Can we sign long-term supply framework agreements?

A: Yes. We welcome long-term strategic cooperation and can sign annual supply framework contracts to guarantee price, capacity and delivery stability.

Q: Can you help with product branding and packaging design?

A: Yes, our design team can support packaging, user manual and product sticker design for your brand.

Q: Can you modify existing ODM product appearance without changing core structure?

A: Yes, cosmetic changes on shell shape, color and logo are available for our mature ODM platforms.

Q: Can you test prototypes before mass production?

A: Yes. Our in-house lab runs performance, durability and functional verification for prototypes before mold opening and mass production.

Q: Can you customize the power voltage for different countries?

A: Yes, we support 110V, 120V, 220V, 230V to match different national grid standards.

Q: Can you customize plug types for different export markets?

A: We can provide EU, UK, US, AU, JP and other plug types according to your target market.

Q: Can you make custom retail gift box for premium product lines?

A: Yes, custom luxury gift boxes and color boxes are available upon your artwork.

Q: Can you change the UI and display screen content for smart appliances?

A: Yes, we can adjust screen UI, icon and language content for customized smart models.

Q: Can you customize the accessory set included in the package?

A: Yes, you can select different nozzles, brushes, filters and other accessories for your package.

Q: Can you help with product artwork check before mass printing?

A: Yes, we will send digital previews and physical samples for your confirmation before mass packaging printing.

Mold & Prototype

Q: Who owns the mold after development?

A: If the buyer fully pays mold development cost, the mold belongs to the buyer. We safely store the mold free of charge and protect it from unauthorized use.

Q: How much does mold development cost and how long does it take?

A: Mold cost depends on product structure, complexity, material and cavity count. Mold development usually takes 30–45 working days. We provide formal quotation after confirming your requirements.

Q: What shot life can your injection molds achieve?

A: Our precision injection molds support 300,000 to 500,000 shots, subject to mold steel grade and plastic material.

Q: What is your mold modification policy?

A: Minor mold fine-tuning is supported. Major structural changes incur modification fees and adjust production lead time.

Q: Can you sign an NDA to protect our design?

A: Yes. We protect customer intellectual property and can sign formal NDA non-disclosure agreements for customized projects.

Q: Can you provide BOM and exploded drawings under NDA?

A: Yes. Complete BOM and exploded structural drawings are available for authorized projects under signed NDA.

Q: Can you make 3D printed prototype samples before mold making?

A: Yes, we provide 3D printing prototypes for appearance and structure verification before mold development.

Q: What is the difference between prototype sample and mold trial sample?

A: 3D printed prototype is for design check; mold trial sample is made by injection mold for final performance confirmation before mass production.

Q: Will you send mold trial samples for customer confirmation before mass production?

A: Yes, we will send T1/T2 mold trial samples for your evaluation and approval before mass production.

Q: How long can you keep customer molds in your factory?

A: We store customer-owned molds free of charge as long as you maintain active orders. We will communicate before disposal if no orders for long periods.

Order & Commercial Terms

Q: What is moq for oem vacuum cleaner?

A: Our standard MOQ is 1000 units per model. Orders below 1000 units will generate extra charges for injection molding setup, packaging startup, small-batch labor and additional shipping fees.

Q: What factors will affect MOQ requirements?

A: MOQ is affected by mold status, custom color, custom packaging, special components and material sourcing. Repeat orders can enjoy reduced MOQ.

Q: What is sample lead time for oem vacuum?

A: Sample lead time: 7–15 working days. Custom and standard samples are available for your evaluation.

Q: What is mass production lead time for bulk orders?

A: Mass production lead time is generally 20–35 working days after deposit and confirmation of all technical documents and artwork.

Q: What are payment terms for oem home appliance?

A: We accept T/T wire transfer. Standard terms: 30% deposit before production, 30% for raw material preparation, 40% balance before shipment. Flexible payment options can be negotiated for long-term partners.

Q: Can I get samples before mass production?

A: Yes, custom and standard samples are available for evaluation. Sample lead time is 7–15 working days.

Q: What is the cost for custom samples?

A: Custom sample cost depends on product structure, material and tooling work. Sample cost can be partially refunded after bulk order confirmation.

Q: What shipping methods are available?

A: We support express delivery, sea freight, air freight and railway transport for sample and bulk shipments.

Q: What after-sales support do you provide?

A: We offer a 1-year warranty for domestic China orders. For overseas buyers, we supply spare parts and deliver professional training for your local after-sales team.

Q: Do you accept mixed container orders with multiple models?

A: Yes. Mixed container orders with different vacuum or hair dryer models are negotiable for qualified order volume.

Q: Can you supply spare parts for after-sales maintenance?

A: Yes. We can provide spare parts, filters, nozzles and consumable accessories along with bulk shipments for your after-sales service.

Q: What is your solution for defective goods in bulk orders?

A: We perform strict pre-shipment QC. For confirmed defects caused by our production, we negotiate replacements, supplementary shipments or fair compensation.

Q: Can you quote FOB and CIF trade terms?

A: We provide FOB and CIF quotations. DDP terms can be discussed with your freight forwarder.

Q: Will design changes affect pricing and lead time?

A: Any structural or functional revision may change unit price, mold cost and timeline. We will issue updated quotation and schedule once changes are confirmed.

Q: Can you send photos and videos during mass production?

A: Yes. We can capture assembly, QC and production progress photos and videos for you during mass production.

Q: What is your standard export packaging?

A: Standard export package: individual color box + outer export carton. Custom retail packaging and gift boxes are available.

Q: How do you manage shipment delay risks?

A: We schedule production in advance and track raw material stock. We notify you early if risks arise and propose practical solutions.

Q: Can you meet Amazon FBA packaging and labeling requirements?

A: Yes. We follow Amazon FBA rules for packaging, labeling and carton marking for cross-border e-commerce sellers.

Q: Is MOQ lower for repeat orders?

A: Yes. We offer favorable lower MOQ for stable long-term repeat orders compared with new custom projects.

Q: Can you offer better pricing for long-term framework contracts?

A: Yes. We provide competitive unit pricing and priority production schedule for buyers with annual framework agreements and stable order volume.

Q: How do you handle raw material price fluctuations?

A: We maintain multiple raw material suppliers. In case of large price swings, we notify you in advance and renegotiate unit price fairly.

Q: Can you send regular order progress updates?

A: Yes. We provide weekly production reports including text descriptions, real photos and videos so you can track order status.

Q: What currency do you use for quotation?

A: We quote in USD and EUR. Other currencies can be discussed for long-term cooperation.

Q: Who will be assigned as dedicated project manager for my order?

A: Every formal project will be assigned a dedicated project manager to coordinate R&D, production, QC and shipment.

Q: Can you arrange sample shipment to multiple addresses?

A: Yes, we can arrange sample delivery to multiple addresses as requested.

Q: What is the validity period of your quotation?

A: Our quotation is normally valid for 30 days, subject to raw material market fluctuation.

QC, Testing & Certifications

Q: What certifications and test reports can you provide for vacuum cleaner export?

A: We provide certifications for vacuum cleaner export to meet different global market requirements. Our factory holds ISO9001 certification and supports BSCI factory audits. Available Product Certification & reports:• 3C, CE, LVD, EMC, RoHS, UKCA, FCC, UL, ETL, CSA • PSE, TELEC, KC, INMETRO, ANATEL, CB, UN38.3 We can apply for market-specific certificates upon client request.

Q: How do you manage quality control during production?

A: We implement full-process QC: incoming material inspection, component inspection, assembly inspection, packaging inspection, performance testing, random sampling, patrol inspection and pre-shipment inspection.

Q: Do you accept third-party product testing and pre-shipment inspection?

A: Yes. We work with qualified third-party labs and inspection companies such as SGS and Intertek for pre-shipment inspection.

Q: Can you provide customs clearance export documents?

A: Yes. We supply commercial invoice, packing list, bill of lading and certificate of origin for customs clearance.

Q: Can you provide battery and low-voltage safety certifications?

A: Yes. We cooperate with authorized labs to complete battery and low-voltage safety certifications for global market access.

Q: Can you complete battery certification and test reports?

A: Yes. We partner with third-party labs for full battery safety certification and test reports for overseas market entry.

Q: What finished-product tests do you perform?

A: We conduct aging tests, drop tests, noise tests, durability and safety tests for finished goods before shipment.

Q: Can you run thermal safety testing for electronics?

A: Yes. We perform temperature rise testing for motors, batteries and PCBA to ensure electronic safety and compliance.

Q: Can you supply test reports for Amazon product listings?

A: Yes. We provide certification documents and test reports to support Amazon listing compliance review.

Q: What is pre-shipment inspection?

A: Pre-shipment inspection is final random sampling check on finished goods, packaging, marking and functions before loading container.

Q: What test items are included in aging test?

A: Aging test continuously runs the product for fixed hours to verify stability, temperature rise and failure rate.

Q: Can you do IP rating waterproof test for selected models?

A: Yes, IPX4 and IPX5 waterproof testing is available for applicable product designs.

Q: Can you provide RoHS and REACH compliance documents?

A: Yes, we can supply RoHS and REACH material compliance statements for EU market.

Q: Can you help with UKCA marking documents for UK market?

A: Yes, we support UKCA certification and related technical files for UK market sales.

Q: How long is the validity of product certificates?

A: Most product safety certificates remain valid for 3–5 years, subject to standard and product category.

Q: Who bears certification application cost?

A: Certification cost can be negotiated; generally the buyer covers certification cost for customized new models.

Q: Can you perform carton drop test for export packaging?

A: Yes, we carry out carton drop test to verify packaging protection during sea and air transit.

Q: Do we test overheat and short-circuit safety risks?

A: Yes, overheating, short-circuit and overload protection tests are mandatory safety checks for all finished electrical products.

Q: Can you provide summarized test report for internal review?

A: Yes, our internal lab can issue summarized test reports for your internal evaluation and project review.